GratDeal Customer Guarantee
Refund and Returns Policy
Hassle-Free Returns • Fair Policies • Customer Satisfaction First
Our Commitment to You
At GratDeal, we value your trust and strive to ensure that every order reaches you in perfect condition. However, if there is any issue with your order, our 7-Day Refund and Return Policy allows you to request a return or replacement quickly and transparently.
Seller Responsibility (Our Fault)
We take full responsibility and cover all shipping costs in the following situations:
- Damaged / Defective Items: Product received broken or mechanically faulty.
- Wrong Item Delivered: You received a different item, color, or model.
- Free Replacement & Shipping: We will collect the item and deliver a new replacement completely at our expense.
Buyer Responsibility (Customer Request)
In the following cases, return courier charges must be borne by the customer:
- Change of Mind: If you no longer need the product or ordered by mistake.
- Wrong Model Selected: Ordering the incorrect variant for your device.
- Customer Shipping: You must send the item back in its original condition and cover courier charges.
Return Eligibility & Process
- 7-Day Window: Returns or replacement requests must be made within 7 days of delivery.
- Original Condition: The item must be unused, unwashed, and in its original packaging with all tags intact.
- Proof Required: Clear photos or a short video showing the fault/damage must be shared with our support team.
- Refund Method: Refunds are processed via Direct Bank Transfer or Mobile Wallet within 2-4 business days after inspection.
Need Assistance With a Return?
Contact our support team with your Order ID and photo/video proof to initiate a return request.