Terms & Conditions
Fair Trading • Clear Policies • Customer Service Commitments
These Terms and Conditions govern your use of the GratDeal platform and the purchase of any products from our online store in Sri Lanka. By browsing our website, placing an order, or reaching out to us via Email or WhatsApp, you agree to be bound by these terms.
Please read these terms carefully before finalizing any purchase. If you do not agree with any part of these terms, you should refrain from using our services.
Orders & Availability
- Order Acceptance: All placed orders are subject to product availability and confirmation of order details.
- Product Accuracy: We strive to display images and descriptions as accurately as possible; minor variations may occur.
- Stock Limits: GratDeal reserves the right to limit order quantities on specific items or promotional sales.
Pricing & Payments
- Currency: All prices listed on GratDeal are in Sri Lankan Rupees (LKR) and include applicable taxes unless specified.
- Payment Options: Payments can be completed using designated secure payment channels or Cash on Delivery (COD).
- Price Adjustments: Prices are subject to change without prior notice, but confirmed orders will not be affected.
We provide island-wide doorstep delivery across Sri Lanka through trusted third-party logistics and courier services.
Estimated delivery timelines are provided for guidance purposes. While we ensure dispatch happens promptly, delays caused by unforeseen courier operational constraints, severe weather conditions, or public holidays are beyond our direct control.
It is the customer’s responsibility to provide an accurate delivery address and accessible contact phone number to avoid delivery delays or returned packages.
Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery via WhatsApp or Email.
Products eligible for return or replacement must remain unused, with original packaging and proof of purchase. Upon verifying the issue, our support team will guide you through the replacement process.
Questions About Our Terms?
If you have any questions regarding our terms, services, or order policies, reach out directly to our team.