Domain & Hosting Policy
Clear information about domain registration, hosting arrangements, renewals, ownership, security, migration and customer responsibilities for websites delivered by GratDeal.
Domain registration
First-year offers apply only to the domain value included in the agreed package.
Hosting arrangements
Provider-based resources and backups; hosting starts from account activation.
Annual renewals
Customer-funded renewals, advance reminders and a payment deadline before expiry.
Annual Renewal Timeline
Browse policy sections
01Scope & Service Models02Domain Registration & Ownership03Hosting Providers & Account Arrangements04First-Year Offers & Annual Renewals05Expiry, Suspension & Recovery06Handover, Transfer & Migration07Backups, SSL & Website Security08Email, DNS & External Services09Blogger & WooCommerce Specific Conditions10Refunds, Complaints & Policy Priority11Managed WordPress Hosting & Migration RightsScope & Service Models
What this policy covers
This policy governs domain registration, DNS configuration, hosting, renewals, access, migration, backups and related support provided or arranged by GratDeal. It applies to eligible Blogger, WordPress and WooCommerce projects, subject to the agreed package, quotation and service agreement.
Third-party infrastructure
Hosting and domain services may be delivered through independent providers. Their technical limits, service terms and renewal rules apply alongside this policy. Nothing here guarantees uninterrupted service or overrides mandatory consumer rights.
Domain Registration & Ownership
Registration and registrant details
The domain registration arrangement and registrant details depend on the customer and project circumstances and will be established in the project agreement. Domain availability is not guaranteed; if a preferred name is unavailable, the customer must choose an alternative.
First-year domain offer
Where a package expressly includes a first-year domain, the offer applies only up to the domain value agreed in that package. Premium names or more expensive extensions may require an additional charge disclosed before purchase.
Existing domains and registrar access
GratDeal can connect an existing customer-owned domain when the necessary access is provided. Registrar account access, control and transfer arrangements depend on the project agreement. Ownership and handover obligations remain subject to payment and applicable law.
Hosting Providers & Account Arrangements
Hosting providers
WordPress and WooCommerce hosting may be arranged through Hostinger or another provider appropriate to the project. Multiple customer websites may reside within a shared hosting account as separately configured website installations; this does not imply dedicated servers or independently owned hosting subscriptions.
Technical limits and data centre
Storage, bandwidth, CPU, email capability, backups and other resources depend on the hosting provider and selected plan. Data-centre location choices depend on the project. If additional resources are needed, an upgrade may be proposed with costs disclosed in advance.
Hosting activation and access
Where first-year hosting is included, its period begins on the hosting account activation date, not necessarily the public launch date. Hosting control-panel access depends on the hosting arrangement; access to a shared master account is not promised.
First-Year Offers & Annual Renewals
Free first-year inclusions
Eligible packages may include a domain and/or hosting for the first year only as specified in the package. Google Blogger platform hosting is generally available without a separate Blogger hosting charge, subject to Google terms; custom-domain registration and renewals are separate.
Renewal prices
Domain renewal charges are based on the registrar’s prevailing renewal price, and hosting renewal charges on the provider’s prevailing renewal price. Prices can change. Any separately agreed service or management charges must be disclosed rather than assumed to be included.
Renewal reminders and deadline
GratDeal intends to send renewal reminders by email and WhatsApp approximately 30 days and 7 days before the due date. Customers must pay renewal charges at least 7 days before expiry. Reminders are a courtesy and may not guarantee receipt; customers should independently monitor expiry dates.
Automatic renewals and opting out
Automatic renewal depends on the provider and the specific agreement; it should not be presumed. Customers who do not wish to renew should notify GratDeal in advance and request any eligible migration or backup assistance before expiry.
Expiry, Suspension & Recovery
Unpaid renewals
If renewal payment is not received, the provider may suspend, expire or terminate the affected service according to its terms. Following appropriate reminders, continued non-payment may lead to service interruption. Email, DNS and website availability may also be affected.
Recovery and domain loss
Expired domain names may enter grace, redemption or deletion stages and may become unavailable for recovery. GratDeal cannot guarantee restoration or continued ownership after expiry. If a provider imposes a recovery or reactivation fee, that provider fee may apply.
Data retention and responsibility
No retention period after hosting expiry is guaranteed. Availability of files, databases and backups depends on the provider’s retention rules and the actual setup. Any dispute about expiry-related losses or responsibility will be reviewed case by case, considering communications, agreements and applicable law.
Handover, Transfer & Migration
Payment and handover
Website ownership handover and agreed access transfer take place after full payment, subject to third-party account rules and the project agreement. The standard website project payment structure is 50% advance and 50% upon completion, unless expressly agreed otherwise.
Migration assistance
Customers who have paid all outstanding project charges may request reasonable assistance to move to another hosting provider. The availability and form of website files, database exports, backups or credentials depend on the project and hosting configuration. A domain transfer may involve an additional service fee disclosed in advance.
Licences and old hosting
Premium themes, plugins and other third-party licences are transferable only when the licence provider permits. Following migration, existing hosting may end at the conclusion of its agreed term; the customer should verify the new site and email services before old hosting expires.
Backups, SSL & Website Security
Backups
Backup frequency and retention follow the hosting provider’s schedule and policy, unless a separate maintenance agreement expressly states otherwise. Backups are not a guarantee of complete restoration. Customers should maintain independent copies of important content and records.
SSL and security
Where supported by the hosting provider, its free SSL certificate is used. SSL availability and renewal remain subject to provider conditions. Malware, hacking, data loss and related incidents are evaluated under the project agreement, the facts and applicable law.
Software updates and customer changes
During the package’s agreed free-support period, GratDeal handles covered WordPress core, theme and plugin updates within scope. Thereafter updates are the customer’s responsibility unless a maintenance plan is active. Repair of problems caused by customer-installed plugins or code changes may attract an assessed additional fee.
Email, DNS & External Services
Business email
Business email hosting is a separate paid add-on unless expressly included in a written quotation. Google Workspace and Microsoft 365 subscriptions are paid directly by the customer.
DNS and email configuration
GratDeal can perform initial DNS and relevant email-record setup within the agreed scope. Ongoing DNS, MX, SPF and DKIM management is handled by the customer or under an active maintenance arrangement.
Provider outages and credentials
If a third-party service experiences an outage, GratDeal will make reasonable efforts to coordinate with the provider. No fixed uptime guarantee is made here. For GratDeal-managed accounts, security responsibilities are shared as appropriate to the actual access and control arrangements.
Blogger & WooCommerce Specific Conditions
Google Blogger
Blogger websites use Google’s Blogger platform subject to Google’s terms. Custom-domain DNS setup is included when the package provides for it. Blogger account ownership and transfer occur after full payment as specified in the agreement and subject to Google’s account-transfer mechanisms.
Platform changes and migrations
Google may change or restrict its services. If a migration is required or requested, GratDeal may offer a separately priced migration option; no free migration is guaranteed.
WooCommerce resource growth
Increased traffic, product volume or storage needs may require a hosting upgrade. GratDeal will advise the customer of the proposed upgrade and its cost in advance; the customer bears the agreed upgrade cost.
Refunds, Complaints & Policy Priority
Refunds and cancellations
Domain registrations, hosting activations, renewals and third-party licences are assessed according to the relevant provider’s rules, the project’s actual progress, disclosed costs and GratDeal’s Refund & Returns Policy. No blanket non-refundable rule removes statutory rights.
Resolving concerns
Customers may contact GratDeal by email or WhatsApp. We will review questions about account access, renewals, technical issues and charges fairly. This policy should be read together with the Terms & Conditions, Refund & Returns Policy and relevant project agreement. Where mandatory law grants greater protections, that law prevails.
Managed WordPress Hosting, Access & Migration Rights
Centralized Managed Hosting
GratDeal may host multiple WordPress and WooCommerce client websites within its centrally managed Hostinger account. Each client website is configured as a separate WordPress installation with its own administration credentials and applicable database configuration. This arrangement does not imply a dedicated server or separate hosting subscription for each client.
Strict No Account Sharing
GratDeal never shares its main Hostinger account login, password, hPanel access or master hosting control-panel credentials with clients. This mandatory rule protects other customers’ privacy, files, databases and hosting resources. No client is authorized to access another client’s website or private data.
WordPress Administrator Login
After project completion, full payment and satisfaction of the agreed contractual conditions, the client receives WordPress Administrator credentials for their own website. WordPress Administrator access does not include GratDeal’s Hostinger or server control-panel access.
Website Ownership & Handover
Upon full payment and fulfillment of the agreed contractual conditions, the client receives ownership of the agreed completed website deliverables, subject to applicable third-party licences, subscriptions and intellectual-property rights. Website ownership is separate from ownership of GratDeal’s hosting infrastructure.
Migration During the First Year
Clients do not need to wait until the first hosting year ends. Once full project payment and contractual conditions are fulfilled, they may request handover or migration of their website at any time, including before the end of the included first-year hosting period.
Secure Migration & Domain Control
GratDeal will arrange an appropriate handover or migration of the eligible client website, including relevant WordPress files, database and configuration information as applicable. DNS changes, domain transfer and email migration are separate tasks when needed. GratDeal will not expose its master account or other clients’ information. Any additional migration service fees or third-party charges are disclosed and agreed in advance.
After the first year — or earlier if requested
Domain ownership and registrar transfers
Domain registration and registrant details follow the agreed client arrangement and applicable registrar requirements. Eligible clients may request domain transfer to their own registrar account or another registrar, subject to transfer eligibility, verification requirements and provider rules. A change of hosting provider does not necessarily require a domain registrar transfer.
Renewal independence and third-party services
Clients are not required to continue purchasing GratDeal hosting to retain ownership of their fully paid website deliverables. Premium themes, plugins, email, payment gateways, AI services and other third-party subscriptions may require separate licences, configuration or payments after migration, depending on provider terms.
Client data protection
GratDeal takes reasonable technical and organizational measures to protect client data, manage separate website credentials, and perform secure transfers. The level of technical isolation and backup protection depends on the actual hosting plan and configuration; no absolute security or restoration guarantee is made.
Frequently Asked Questions
Is my domain free forever?
No. An eligible package may include the first year up to the agreed domain value. Renewals are paid by the customer at the registrar’s prevailing price.
When does my free hosting year begin?
On the hosting account activation date, which may be earlier than the public website launch.
What if I miss a renewal payment?
The provider may suspend or expire the service. Recovery and retention are not guaranteed; contact GratDeal promptly.
Can I move my site to another host?
Yes. After full project payment, reasonable assistance can be provided, subject to the hosting setup, provider rules and any disclosed migration charges.
Are backups guaranteed?
No. Backup frequency and retention depend on the provider or a separate maintenance agreement. Keep your own independent copies.
Does Blogger require paid hosting?
Google Blogger platform hosting is generally available without a separate hosting charge, subject to Google’s terms. Custom domain registration and renewal are separate.
Is business email included?
Business email hosting is a separately priced add-on unless your written quotation expressly includes it.
Can I access the main hosting account?
Access depends on the arrangement. Shared hosting master credentials are not automatically provided; agreed website access and handover are handled under the project agreement.
Will I receive WordPress Administrator access?
Yes. After completion, full payment and fulfillment of the agreed contractual conditions, GratDeal provides WordPress Administrator credentials for your own website. This does not include access to GratDeal’s hosting control panel.
Does GratDeal share its Hostinger account or hPanel?
No. GratDeal never shares its master Hostinger account credentials, hPanel or hosting control-panel access with clients. This protects all customers hosted under its managed infrastructure.
Can I move my website before the first year ends?
Yes. You may request migration or handover at any time, including during the first year, after full project payment and fulfillment of agreed contractual conditions. Any additional technical migration charges will be disclosed and agreed in advance.
Can my website move to my own Hostinger account?
Yes. An eligible WordPress website can be handed over or migrated to your own Hostinger account or another compatible hosting provider. Domain, DNS and email arrangements may require separate steps.
Do I have to transfer my domain when changing hosting?
Not necessarily. You can often keep your domain with its existing registrar and update the DNS records to point to the new hosting provider.
Need domain or hosting assistance?
For renewals, access, migrations, DNS or hosting questions, contact GratDeal with your project or order details.
GratDeal · 197/13 I.L Mohamed Lane, Galbokka, Weligama, Sri Lanka. This policy does not limit rights that cannot lawfully be excluded.