This policy applies to physical products ordered through GratDeal.com, including mobile accessories. We offer delivery throughout Sri Lanka and to international destinations supported by our checkout and delivery partner. Remote areas, islands, PO boxes and restricted locations are served only where the carrier accepts them. Shipping availability is confirmed during checkout or through our support team; a listed destination does not guarantee every product can be shipped there.

Our identified delivery partner is Sri Lanka Post. Available services and delivery options depend on the parcel, destination and the postal service. We may contact you if a requested shipping method is unavailable. We do not promise an express or priority service unless it is specifically offered and confirmed for your order.

Physical-product orders are normally processed within 3–5 working days after payment confirmation, or after the order is accepted for an eligible cash-on-delivery purchase. Working days exclude public holidays. Processing is separate from transit time. Pre-orders and backorders may be accepted with an expected availability or dispatch date; those dates are estimates. If an item becomes unavailable after ordering, we will assess the circumstances and contact you about the available next steps. Where necessary, products in the same order may be dispatched separately.

Following dispatch, our usual delivery estimates are 2–5 working days within Sri Lanka and 10–21 working days for international destinations. These are estimates, not guaranteed arrival dates. Processing time is additional. Customs inspection, carrier capacity, weather, holidays, remote destinations and other events may extend delivery. We will make reasonable efforts to provide updates when notified of a delay.

Shipping charges are based on applicable carrier rates and displayed at checkout. Free shipping is available only for specifically identified offers or eligible products; it is not a site-wide promise. Cash on delivery is offered for Sri Lankan orders, subject to the availability and acceptance of the delivery method for the particular order. GratDeal does not impose an additional COD handling or collection fee. International orders do not qualify for COD.

International buyers are responsible for applicable destination-country import duties, customs taxes and clearance charges under the disclosed shipping terms and applicable law. These charges may not be included in checkout shipping fees. We can assist with available shipment documentation, but customers should confirm that products are permitted for import into their country. Customs or carrier restrictions may prevent or delay delivery. Any recovery of customs duties or import taxes depends on the relevant authority and applicable procedures.

Shipping updates are sent by email using the contact information supplied with the order. When Sri Lanka Post or another confirmed carrier provides a tracking number, we will share it where available. Not all services include end-to-end tracking. Please also check your spam folder and ensure that your email address is correct.

Customers must provide an accurate and complete delivery address and reachable contact details. Once an order has been dispatched, we do not offer address changes. Missed delivery attempts, collection deadlines and undeliverable parcels are handled under the carrier’s applicable procedures. If an incorrect or incomplete customer-supplied address causes a return, we will assess any reasonable re-delivery costs before arranging a further shipment.

If a parcel is unusually delayed, appears lost or is marked delivered but has not been received, please contact us with the order number and available tracking details. We will review the circumstances and, where appropriate, raise an enquiry with the carrier. Any replacement, refund or other remedy will be assessed individually in accordance with our Refund & Returns Policy and applicable consumer law. A tracking status alone does not remove mandatory consumer rights.

Please inspect the parcel and product promptly on arrival. If the item is damaged, incorrect or defective, contact us as soon as possible with your order number, a description of the issue and photographs if available. Our standard return-request window is 7 days after delivery; this reporting window does not reduce rights or remedies that cannot legally be limited. Product returns and remedies are governed by our Refund & Returns Policy.

Before dispatch, requests to cancel physical-product orders are assessed against order status and reasonable incurred costs. Once dispatched, ordinary cancellation is not offered, subject always to mandatory statutory rights and remedies for qualifying issues. Change-of-mind returns are not ordinarily accepted. For approved international returns, the customer generally pays return postage initially; where an error attributable to GratDeal is verified, reasonable return-shipping costs will be reimbursed in accordance with our Refund & Returns Policy and applicable law. Do not send a return without contacting us for instructions.

Website design, AI chatbot setup, domain/hosting assistance and other digital services are delivered electronically in the manner agreed for the project. They are not physically shipped and carry no physical shipping charge. Website project timelines begin after the agreed 50% advance and required content/access have been received. The remaining 50% is due at completion, before final website handover and applicable ownership or access transfer, as provided in the Terms & Conditions and project agreement. Digital-service cancellations and refunds are governed by the Refund & Returns Policy.

We aim to fulfil accepted orders with reasonable care. Delivery estimates may change, but nothing in this policy excludes or restricts consumer protections or remedies that apply by law, including protections in the customer’s jurisdiction where mandatory. If there is any inconsistency, applicable mandatory law takes precedence. The Terms & Conditions and Refund & Returns Policy provide further details on orders, payments, cancellations and remedies.

We may update this Shipping & Delivery Policy to reflect changes in fulfilment, carriers, services or legal requirements. The version published here shows its latest revision date. Changes do not automatically override rights or terms already agreed for an existing order where applicable law or the relevant agreement prevents that.

For shipping questions, missing deliveries, damaged parcels or return instructions, contact GratDeal using your order number and relevant details. Email: gratdeal.info@gmail.com. WhatsApp: +94 71 868 4974. Business address: 197/13 I.L Mohamed Lane, Galbokka, Weligama, Sri Lanka. Please contact us before mailing returns to the business address.